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Salesforce Certified Agentforce Specialist Sample Questions (Q179-Q184):

NEW QUESTION # 179
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A. Agent Action: Find Similar Opportunities
B. Agent Action: Summarize Record
C. Agent Action: Draft or Revise Sales Email

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:UC's sales reps need an AI action to draft personalized emails based on past successful communications, reducing manual review time. Let's evaluate the standard Agent actions.
* Option A: Agent Action: Summarize Record"Summarize Record" generates a summary of a record (e.g., Opportunity, Contact), useful for overviews but not for drafting emails or leveraging past communications. This doesn't meet the requirement, making it incorrect.
* Option B: Agent Action: Find Similar Opportunities"Find Similar Opportunities" identifies past deals to inform strategy, not to draft emails. It provides data, not text generation, making it incorrect.
* Option C: Agent Action: Draft or Revise Sales EmailThe "Draft or Revise Sales Email" action in Agentforce for Sales (sometimes styled as "Draft Sales Email") uses the Atlas Reasoning Engine to generate personalized email content. It can analyze past successful communications (e.g., via Opportunity or Contact history) to tailor emails for renewals or deals, saving reps time. This directly addresses UC's need, making it the correct answer.
Why Option C is Correct:"Draft or Revise Sales Email" is a standard action designed for personalized email generation based on historical data, aligning with UC's productivity goal per Salesforce documentation.
References:
* Salesforce Agentforce Documentation: Agentforce for Sales > Draft Sales Email- Details email generation.
* Trailhead: Explore Agentforce Sales Agents- Covers email drafting with past data.
* Salesforce Help: Sales Features in Agentforce- Confirms personalization capabilities.

NEW QUESTION # 180
Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog.
Which type of prompt template should UC use?

A. Flex prompt template
B. Email generation prompt template
C. Record summary prompt template

Answer: A

Explanation:
Universal Containers (UC) wants to enable its sales team to leverage AI to recommend products from its catalog. The best option for this use case is aFlex prompt template.
AFlex prompt templateis designed to provide flexible, customizable AI-driven recommendations or responses based on specific data points, such as product information, customer needs, or sales history. This template type allows the AI to consider various inputs and parameters, making it ideal for generating product recommendations dynamically.
In contrast:
* ARecord summary prompt template(Option A) is used to summarize data related to a specific record, such as generating a quick summary of a sales opportunity or account, but not for recommending products.
* AnEmail generation prompt template(Option B) is tailored for crafting email content and is not suitable for suggesting products based on a catalog.
Given the need for dynamic recommendations that pull from a product catalog and potentially other sales data, theFlex prompt templateis the correct approach.
Salesforce References:
* Salesforce Prompt Templates Overview:https://help.salesforce.com/s/articleView?
id=000391407&type=1
* Flex Prompt Template Usage:https://developer.salesforce.com/docs/atlas.en-us.salesforce_ai.meta
/salesforce_ai/prompt_flex_template

NEW QUESTION # 181
Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.
For the given flow, what should theAgentforce Specialistconsider about the running user's data access?

A. The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.
B. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.
. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

Answer: B

Explanation:
When a flow is invoked via a custom Agent action, its data access depends on the flow's runtime configuration, not system mode by default. Salesforce flows can be configured to respect the running user's permissions and sharing settings:
* If the flow is set to "Run as the User Who Launched the Flow" (enabled in Flow Settings), it adheres to the user's permissions, field-level security (FLS), and sharing rules.
* Option C is incorrect because flows do not always run in system mode unless explicitly configured to do so.
* Option A is misleading because "with sharing" is an Apex concept, not a flow setting.Flows use runtime settings like FLS and sharing enforcement.
References:
* Salesforce Help: Flow Runtime and Security Context
* Flow Settings: "Run with User Permission and Field-Level Security" ensures data access aligns with the user's permissions.

NEW QUESTION # 182
Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.
What should theAgentforce Specialistdo to meet this requirement?

A. Add an Answer Questions custom field in the product object for tutorial instructions.
B. Publish product tutorials and guides as Knowledge articles.
C. Create a prompt template for product tutorials and guides.

Answer: B

Explanation:
* Context of the QuestionUniversal Containers (UC) wants its support agents to use Agentforce to ask questions about product tutorials and product guides. Agentforce typically references knowledge sources to provide accurate and contextual responses.
* Why Knowledge Articles?
* Centralized Repository: Publishing product tutorials and guides as Knowledge articles in Salesforce ensures that the information is readily available and searchable by Agentforce.
* AI Integration: Salesforce's AI solutions, including Agentforce, can often be configured to pull content directly from Salesforce Knowledge articles, giving users on-demand answers without manual data duplication.
* Maintenance & Updates: Storing content in Salesforce Knowledge simplifies content updates, versioning, and user permissions.
* Why Not the Other Options?
* Option A (Create a Prompt Template): Creating a prompt template alone does not solve how the underlying content (tutorials, guides) is stored or accessed by Agentforce. Prompt templates shape the queries/responses but do not provide the knowledge base.
* Option B (Add an Answer Questions Custom Field): A single field on the product object is insufficient for the depth of information found in tutorials and guides. It also lacks the robust search and user-friendly interface that Knowledge articles provide.
* ConclusionTo ensure Agentforce can effectively retrieve and deliver accurate information about products,publishing product tutorials and guides as Knowledge articlesis the recommended approach.
SalesforceAgentforce SpecialistReferences & Documents
* Salesforce Documentation:Set Up Salesforce KnowledgeDiscusses how to publish articles for easy access
* by AI-driven assistants and support teams.
* SalesforceAgentforce SpecialistStudy GuideExplains best practices for feeding knowledge sources to generative AI and Agentforce.

NEW QUESTION # 183
Universal Containers implemented Agent for its users.
One user complains that Agent is not deleting activities from the past 7 days.
What is the reason for this issue?

A. Agent does not have the permission to delete the user's records.
B. Agent Delete Record Action permission is not associated to the user.
C. Agent does not support the Delete Record action.

Answer: C

Explanation:
Agent currently supports various actions like creating and updating records but does not support the Delete Record action. Therefore, the user's request to delete activities from the past 7 days cannot be fulfilled using Agent.
* Unsupported Action: The inability to delete records is due to the current limitations of Agent's supported actions. It is designed to assist with tasks like data retrieval, creation, and updates, but for security and data integrity reasons, it does not facilitate the deletion of records.
* User Permissions: Even if the user has the necessary permissions to delete records within Salesforce, Agent itself does not have the capability to execute delete operations.
References:
* Salesforce Agentforce Specialist Documentation - Agent Supported Actions:
* Lists the actions that Agent can perform, noting the absence of delete operations.
* Salesforce Help - Limitations of Agent:
* Highlights current limitations, including unsupported actions like deleting records.

NEW QUESTION # 184
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New Agentforce-Specialist Study Guide, Agentforce-Specialist Online Training

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Salesforce Certified Agentforce Specialist Sample Questions (Q179-Q184):

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